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Technical support - for nGeniusONE - incremental standby license - additional 50 Type1 interfaces - phone consulting - 1 year - 24x7 - response time: 1 h
Main Specifications | |
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Product Description | NetScout MasterCare - technical support - for nGeniusONE - 1 year |
Service & Support | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software Title | nGeniusONE |
License Type | Incremental standby license |
License Qty | Additional 50 Type1 interfaces |
General | |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | nGeniusONE |
Installation Type | Locally installed |
License Type | Incremental standby license |
License Qty | Additional 50 Type1 interfaces |
Details | |
Service & Support | Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 1 hour - availability: business hours - severity level 2/3/4 ¦ Phone consulting - 1 year - response time: 5 business days - availability: business hours - severity level 5 ¦ E-mail consulting - 1 year - availability: business hours ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |